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AI-driven virtual agents help shorten patient call times

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Patty Hayward at Talkdesk_Palm trees and skyscrapers in Orlando Photo by Gabriele Maltinti/iStock/Getty Images Plus
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Patty Hayward, Talkdesk GM of healthcare and life sciences, explains how the company uses AI to automate bill payment, medication refills and appointment scheduling to give patients quick responses and call center agents time to answer complex questions.
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AI-driven virtual agents help shorten patient call times
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